Right of Withdrawal
Right of Withdrawal
Consumers have a fourteen-day right of withdrawal.
Right of Withdrawal
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period will expire after fourteen days from the day on which you or a third party other than the carrier and indicated by you, acquired physical possession of the last goods.
To exercise the right of withdrawal, you must inform us (Markenkoffer GmbH, Junkers-Ring 4, 85098 Großmehring, Germany, office@markenkoffer.de, Telephone: +49 (0) 8456-80807-0) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, although it is not obligatory. You may also exercise your right of withdrawal online at https://www.markenkoffer.de/pages/vertrag-widerrufen. If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by email) without delay, including information about the content of the withdrawal notice as well as the date and time it was received.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
The right of withdrawal does not apply to the following contracts:
- Contracts for the supply of goods made to the consumer's specifications or clearly personalised, for the manufacture of which an individual choice or decision by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer.
| Model Withdrawal Form (If you want to withdraw from the contract, please complete and return this form.) – To Markenkoffer GmbH, Junkers-Ring 4, 85098 Großmehring, Germany, office@markenkoffer.de – I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following – Ordered on (*)/received on (*) – Name of consumer(s) – Address of consumer(s) – Signature of consumer(s) (only if this form is notified on paper) – Date |
Special Notes
If you finance this contract with a loan and later withdraw from it, you are also no longer bound by the loan agreement, provided both contracts form an economic unit. This is deemed to be the case in particular if we are also your lender or if your lender relies on our cooperation in connection with the financing. If the loan has already been paid to us at the time the withdrawal becomes effective, your lender assumes, with regard to the legal consequences of the withdrawal or the return, our rights and obligations under the financed contract towards you. The latter does not apply if the present contract concerns the acquisition of financial instruments (e.g. securities, foreign currency or derivatives).
If you wish to avoid any contractual commitment as far as possible, make use of your right of withdrawal and also withdraw from the loan agreement, provided you are also entitled to a right of withdrawal for this.
Return Labels
Without prejudice to your statutory rights, free return labels are provided for your return shipment within Germany. When using these return labels, the return shipment is free of charge for you.
The return label will be made available to you via your customer account.
The return label will be provided to you by email.
A link to retrieve the return label will be provided.
Voluntary 30-Day Return Option After Receipt of Goods
In addition to the statutory right of withdrawal for consumers, we grant a voluntary return option of a total of 30 days from receipt of the goods, subject to the following terms:
You may return the goods received within 30 days without giving any reason, by sending them back to us. The period begins upon receipt of the goods by you. To meet the deadline, it is sufficient to send the goods back in good time.
The prerequisite for exercising this voluntary return option, however, is that you have only tried on/tested the goods as you would in a shop, and that you return the goods complete, in their original, unimpaired condition, without damage, ideally in the original sales packaging.
Returns must be sent to:
Markenkoffer GmbH, Junkers-Ring 4, 85098 Großmehring, Germany
Consequences of Return
In the event of a valid return, both parties must return the goods and services received, and, where applicable, surrender any benefits derived (e.g. interest). If the goods received, as well as any benefits derived (e.g. benefits of use), cannot be returned or surrendered in full or in part, or can only be returned in a deteriorated condition, the customer must compensate the seller for the corresponding loss of value. Compensation for deterioration of the item and for benefits derived is only payable to the extent that the deterioration or benefits are attributable to handling of the item that goes beyond what is necessary to check its properties and functioning. "Checking the properties and functioning" refers to testing and trying out the respective goods, as is possible and customary, for example, in a shop. Items suitable for parcel shipment must be returned at the seller's risk. Obligations to refund payments must be fulfilled within 14 days. For the customer, this period begins upon sending the item; for the seller, upon receipt of the item.
Return Shipping Costs
Where delivery to Germany has been contractually agreed and you make use of the voluntary, contractual right of return, we voluntarily bear the cost of returning goods with a value of €50.00 or more, provided the return is sent from within Germany.
You must bear the direct costs of the return if the price of the item to be returned does not exceed €50.00.
For returns of goods delivered abroad, you must bear the direct costs of returning the goods from abroad.
Return Labels
Without prejudice to your statutory rights, we provide you with return labels for your return shipment within Germany. To this end, we will send you a link for a return label. You can drop off the return at a parcel shop of the respective provider in Germany.
The statutory right of withdrawal applicable to consumers is not affected by compliance with the rules on the additional contractually granted right of return and remains valid independently thereof. Both the aforementioned right of withdrawal and the other statutory warranty rights remain unaffected by the aforementioned provisions of the voluntary, contractually granted right of return.
